How can we help?

Most issues are solved by confirming that macOS has enabled the Finder extension. Power Right Button includes a direct shortcut to the correct system interface.

Email support

Quick setup

1. Open Power Right Button.
2. On Overview, choose Open Extension Settings.
3. Enable Power Right Button in the Finder extensions list.
4. Open a Finder window, right-click a folder or selected file, then choose Power Right Button.

Troubleshooting

The menu is missing

• Reopen Extension Settings from the app and confirm the extension is enabled.
• Close and reopen the Finder window where you are testing.
• Make sure you are using Finder, not an Open or Save panel inside another app.
• Move the app to Applications before enabling its extension. Do not run it from a disk image.

A menu action is disabled

New File actions need a writable destination folder. Hash and text actions require regular files; JSON formatting requires JSON, image dimensions require images, and duration requires audio or video.

A setting did not change the menu

Settings save immediately. Close the current context menu and right-click again so Finder requests a fresh menu.

A file was given “2”, “3”, or another number

This is intentional. Power Right Button never overwrites an existing file when creating a starter document.

Free and Pro

A Pro action shows a lock

Create XML, Copy Name, and Copy Extension are free. Choosing any locked action opens the Pro screen. The purchase is optional and does not affect the three free actions.

Restore a previous Pro purchase

1. Open the app and choose a locked action or Unlock Pro.
2. Choose Restore Purchase.
3. Authenticate with the Apple Account that originally purchased Pro if macOS asks.

If restoration still fails, confirm that the Mac App Store uses the correct Apple Account and include the error message in your support email.

What to include in a support email

• Your macOS version.
• Your Power Right Button version, shown on the About screen.
• The Finder location and action you attempted.
• The exact error message, if one appeared.
• For purchase issues, do not send payment-card information; only include Apple’s error text.

Contact

Email support_powerrightbutton@consultor.com.es. This is the official support address for product and privacy questions.